What is Phygital Marketing? | In-Depth Guide (Examples)

Last Updated: April 19, 2024

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Phygital marketing is a term used to describe marketing strategies that integrate elements of both the physical and digital worlds. It is a response to the increasing convergence of the online and offline worlds, as consumers increasingly expect a seamless and integrated experience across all channels and touchpoints.

Phygital marketing strategies aim to provide a consistent and cohesive brand experience across all channels, from physical stores and events to digital platforms and apps. This involves using a combination of traditional marketing tactics, such as advertising and promotions, with digital technologies such as mobile apps and social media.

Examples of Phygital Marketing

One example of a successful phygital marketing campaign is Starbucks’ mobile app. The app allows customers to pay for their purchases and earn rewards, providing a seamless and convenient experience across the physical and digital worlds. In addition to the app, Starbucks also uses social media and other digital channels to engage with customers and promote its brand.

Starbucks went even deeper into the realm of phygital marketing with its NFT loyalty program.

Another example of phygital marketing is the use of augmented reality (AR) and virtual reality (VR) in retail. For example, some retailers are using AR apps to allow customers to see how products would look in their homes, or VR experiences to give customers a virtual tour of a store or event. These technologies provide a more immersive and engaging experience for customers, and can help drive sales and brand loyalty.

Other examples of phygital marketing include:

Nike’s “The Floor is Yours” campaign

Nike’s “The Floor is Yours” campaign used AR technology to transform the floors of selected stores into interactive basketball courts. Customers could use the AR app to play virtual games and compete against others, creating a more engaging and interactive shopping experience.

Ikea’s AR app

Ikea’s AR app allows customers to use their phone’s camera to see how furniture would look in their home. This allows customers to visualize the products in their own space, making it easier for them to make purchase decisions.

Sephora’s Virtual Artist app

Sephora’s Virtual Artist app uses AR technology to allow customers to try on different makeup looks using their phone’s camera. This allows customers to experiment with different products and looks without the need for physical samples, making the shopping experience more convenient and personalized.

Amazon’s Echo Show

Amazon’s Echo Show is a smart speaker with a built-in display, allowing users to see visual content such as videos and images. The device can be used to access information and make purchases, providing a more convenient and engaging experience for users.

Phygital Marketing’s Relationship with Customer Data

Phygital marketing also involves leveraging data and analytics to gain insights into customer behavior and preferences. This can include tracking customer interactions across physical and digital channels, using customer feedback and reviews to improve the customer experience, and using data to personalize marketing messages and offers.


Overall, phygital marketing is a crucial approach for businesses looking to succeed in today’s increasingly connected and digital world. By combining traditional and digital marketing tactics, and leveraging data and technology, businesses can create a consistent and engaging brand experience that resonates with customers and drives growth.

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